Your Global Chauffeur Service in Dubai

Each ride includes complimentary wait time: 

• On-demand: 5 minutes 

• Pre-booked: 15 minutes

• Airport pickups: 1 hour

Any additional wait time will incur a fee.

Yes, simply book an hourly ride and enter the desired stops in the “Special requests”/”Notes for the chauffeur” field. The chauffeur can already prepare the routes allowing for an even smoother ride and you can make as many stops as you need.

Yes, our service is also available in Abu Dhabi and the other emirates. Simply pre-book your ride via the app. If you travel frequently between Abu Dhabi and Dubai, then you can take advantage of our convenient inter-emirate service.

Our fleet in Dubai comprises the all-electric Mercedes-Benz EQS and EQE Sedan, and SUV vehicles. If you prefer to book a van, you can expect to receive a Mercedes-Benz V-class or similar. 

We provide Maxi-cosi child car seats in our pre-booked services only. If you are traveling with small children or an infant and require a child seat or booster, please add your request to the "Notes to the chauffeur" field, including the age and weight of the child. The chauffeur will provide the appropriate car seat at no extra charge.

You can request a female chauffeur in the “Notes to the chauffeur” field and we will ensure that one is assigned to your ride at no extra charge.

Our Customer Care team is available around-the-clock. No matter the day or time, one of our helpful Customer Concierges would be happy to assist.

If you have a question, we offer various self-service resources to help you find answers and solutions to common problems. You can find our compilation of FAQs here, including help on how to change your ride.

If you still need help you can reach out to our Concierge team through the following channels:

Via live chat

Our live chat is the fastest way to contact our Concierge team. You can use this feature in our website or mobile app.

• From the Blacklane website: Simply initiate a chat by selecting the chat bubble in the bottom right-hand corner of this page.

• From the Blacklane app: If you download the Blacklane mobile app for iOS or Android, you can alternatively chat with our team in the Help tab.

If you're speaking with our chatbot Fin, you can press the "Talk to a person" button at any time to be forwarded to our Customer Care team.

Via phone

You can call any of our contact numbers, regardless of where your ride takes place. If you are unable to dial any of these numbers, please select our live chat option. Kindly note that waiting times in our phone lines might be higher during peak times.

You can also call locally within the United States:

Via email

• For less urgent inquiries, feel free to contact our team by email at service@blacklane.com.

Yes, we support both corporate requests and events. Simply email our team at concierge@blacklane.com.