There are no hidden surprises with Blacklane. Your affordable, all-inclusive rate covers all taxes, tolls, fees, and gratuities.
Make changes to rides or cancel for free up until 1 hour before one-way transfers and 24 hours before hourly bookings.
Complimentary wait time
Take your time and relax as all pickups include complimentary wait time — 60 minutes at airports, 15 minutes everywhere else. For airport pickups, chauffeurs use flight tracking to ensure they are there when you arrive.
Expect a consistent and reliable service in more than 60 countries, 300 cities, and at over 500 airports around the world.
Peace of mind
On the day of your ride, you’ll receive email and SMS updates with the name and contact details of your chauffeur, so you always know who’s behind the wheel.
Trusted professional chauffeurs
Ride with our fully licensed and insured professional chauffeurs for the first and last miles of your journey. Our top-of-line fleet includes Business Class, Business Van, and First Class.
Joana Leite - Styletraces.com
"When I landed in Paris Airport I already had a message on my phone telling me that my chauffeur had already arrived and, when I crossed the arrival's gates the chauffeur was there, ready to pick me up and drive me to my destination!"
Sue Kim - Carnet de Voyage
"I am often travelling in Europe and require airport transfers and I found Blacklane's service to be extremely convenient in that I was able to book a fixed time to be picked up in advance. A comprehensive and comfortable service that I would highly recommend."
Examples around the world
- Expo Drive 1
- Hong Kong International Airport
- Eiffel Tower
- Charles de Gaulle Airport
- London Heathrow Airport (LHR) - All terminals
- London St Pancras Train Station
How to earn Golden Circle Award Points with Blacklane
- Create your Blacklane account.
- Add your Golden Circle membership number to your profile under the “Rewards programs” section. You can update your number at any time. Not a member? Join now and enjoy exclusive privileges and benefits across Shangri-La’s hotel and resorts offerings.
- Book a Blacklane ride via our website or app to earn. It may take 6-8 weeks for your GC Award Points to be added to your account.
Note: Creating a Blacklane account and booking a ride cannot be done over the phone with Blacklane’s Customer Care team.
Promotion Terms and Conditions
- Golden Circle ("GC") is Shangri-La Hotel & Resorts' loyalty programme.
- Golden Circle members can only earn Golden Circle Award Points for Blacklane rides booked on www.blacklane.com or Blacklane iOS and Android apps.
- Golden Circle members earn 1 GC Award Points for every 2 €/$/£ spent on Blacklane rides. The number of GC Award Points earned by the eligible Golden Circle member and awarded by Blacklane shall be calculated on the nominal value of the currency that Blacklane charged for the relevant ride. Blacklane charges GBP in the United Kingdom, EUR in Europe, and USD in the rest of the world.
- From 22 November 2018 to 28 February 2019, earn double GC Award Points when you book your Blacklane rides in over 300 cities worldwide. During the promotion period, Golden Circle members will earn 2 GC Award Points for every 2 USD/EUR/GBP spent on a Blacklane ride.
- In addition, Golden Circle member will also enjoy 10% Blacklane discount on their first Blacklane transfer.
- The passenger’s name must match the name on the Golden Circle membership profile.
- Bookings must be made at least 1 hour ahead of the desired pickup time.
- Your card will not be charged until after your ride.
- For one-way transfers, cancellation and amendments are free up to 1 hour before the scheduled pickup time. After this time, the full amount will be charged.
- Hourly bookings need to be cancelled or amended at least 24 hours before the scheduled pickup time, otherwise the full amount will be charged.
- You cannot earn GC Award Points for cancelled bookings, regardless of the cancellation fee.
Golden Circle Award Points credit
- Golden Circle Award Points will be credited within 4 to 6 weeks when qualified rides are completed and fully paid.
- GC Award Points can only be earned for completed rides.
- GC Award Points promotions cannot be combined with other offers.
- No points will be credited if a voucher has been used to purchase the trip.
- GC Award Points can only be credited if the Golden Circle membership number is provided to Blacklane during the booking process before the ride takes place.
- Golden Circle members are eligible to receive a 10% Discount Blacklane voucher, applicable to the member’s first Blacklane ride. The 10% Discount Blacklane voucher will be sent to Golden Circle members via communication channels owned by Shangri-La Hotel and Resorts.
- The 10% Discount Blacklane voucher is neither transferable nor exchangeable for cash, credits, or otherwise, either partially or wholly. The 10% Discount voucher will expire on 30 June 2019.
- Rides that were booked before 22 November 2018 and after 28 February 2019 are not eligible for 2X GC Award Points credit.
- All rides eligible for 2X GC Award credit have to be completed between 22 November 2018 to 31 December 2019.
- Blacklane has the right to end this promotion at any time at its sole discretion.
- Missing points claims must be made within 6 months of the conclusion of each qualifying ride. To claim missing GC Award Points, you will need to provide the passenger’s name, Golden Circle membership number, and Blacklane booking number to Golden Circle Member Services.
- Blacklane and Shangri-La have the right to amend this terms and conditions at its sole discretion.
- Blacklane's terms and conditions apply in their then-current version available at https://www.blacklane.com/en/terms
- Golden Circle programme terms and conditions apply.
- By taking part in this promotion, you agree to be bound by these Terms and Conditions and the decisions of Blacklane and Shangri-La in relation to and in connection to this promotion. All decisions are final and binding in all respects and not subject to legal recourse.