Expect a consistent and reliable service in more than 60 countries, 300 cities, and at over 500 airports around the world.
Peace of mind
On the day of your ride, you’ll receive email and SMS updates with the name and contact details of your chauffeur, so you always know who’s behind the wheel.
There are no hidden surprises with Blacklane. Your affordable, all-inclusive rate covers all taxes, tolls, fees, and gratuities.
Complimentary wait time
Take your time and relax as all pickups include complimentary wait time — 60 minutes at airports, 15 minutes everywhere else. For airport pickups, chauffeurs use flight tracking to ensure they are there when you arrive.
Make changes to rides or cancel for free up until 1 hour before one-way transfers and 24 hours before hourly bookings.
Trusted professional chauffeurs
Ride with our fully licensed and insured professional chauffeurs for the first and last miles of your journey. Our top-of-line fleet includes Business Class, Business Van, and First Class.
Joana Leite - Styletraces.com
"When I landed in Paris Airport I already had a message on my phone telling me that my chauffeur had already arrived and, when I crossed the arrival's gates the chauffeur was there, ready to pick me up and drive me to my destination!"
Sue Kim - Carnet de Voyage
"I am often travelling in Europe and require airport transfers and I found Blacklane's service to be extremely convenient in that I was able to book a fixed time to be picked up in advance. A comprehensive and comfortable service that I would highly recommend."
Examples around the world
- London Heathrow Airport (LHR) - All terminals
- London St Pancras Train Station
- Hong Kong International Airport / Chek Lap Kok (HKG) All Terminals
- Four Seasons Hotel Hong Kong
- Brisbane Marriott Hotel
- Brisbane Airport (BNE)
Arrture™ is an innovative global loyalty programme that promises an exciting range of airport, air travel rewards and privileges to the frequent traveller members. Earn 150 Arrture Points for each completed Blacklane ride.
How to earn Arrture Points with Blacklane
- Create a Blacklane account on our website or in our mobile app.
- Add your Arrture membership number in the Rewards Program section in your Profile, or while booking a ride. Not yet a member of Arrture? Join now for free.
- Book a ride to start earning Arrture Points!
Please note: To keep your information secure, bookings cannot be done over the phone.
Terms and Conditions
- The Company’s Arrture Program is an exclusive loyalty programme platform tailored for the global air traveller and focused on the global airport eco-system. It is used by businesses and industry leaders that provide premium airport services to manage and engage with their loyal customers.
- Arrture Points are only applicable for rides booked on www.blacklane.com or Blacklane iOS and Android apps.
- Arrture members earn 150 Arrture Points for every completed Blacklane ride, regardless of transaction currency. Blacklane charges GBP in the United Kingdom, EUR in Europe and USD in the rest of the world.
- The passenger’s name must match the name on the Arrture membership profile.
- Arrture Points will be credited 10 to 12 weeks when qualified rides are completed and fully paid.
- Bookings must be made at least 1 hour ahead of the desired pickup time.
- Users’ payment card will not be charged until after Users’ ride.
- For one-way transfers, cancellation and amendments are free up to 1 hour before the scheduled pickup time. After this time, the full amount will be charged.
- Hourly bookings need to be cancelled or amended at least 24 hours before the scheduled pickup time, otherwise the full amount will be charged.
- Users cannot earn points for cancelled bookings, regardless of the cancellation fee.
- Arrture Points can only be earned for completed rides.
- Arrture Points promotions cannot be combined with other offers.
- No Arrture Points will be credited if a voucher has been used to purchase the trip.
- Arrture Points can only be credited if the Arrture membership number is provided to Blacklane during the booking process before the ride takes place.
- Missing Arrture Point claims must be made with Arrture within 90 days of the conclusion of each qualifying ride. To claim missing Arrture Points, you will need to provide the passenger’s name, Arrture membership number, and Blacklane booking number.
- Rides that were booked and taken prior to 1 February 2018 are not eligible for Arrture Points credit.
- Blacklane has the right to end this promotion at any time at its sole discretion.
- Blacklane has the right to amend this terms and conditions at its sole discretion.
- Our terms and conditions apply in their then-current version available at https://www.blacklane.com/en/terms
- Arrture terms and conditions apply (https://www.arrture.com/homeTermsCondition)
- By taking part in this promotion, you agree to be bound by these Terms and Conditions and the decisions of Blacklane and Arrture in relation to and in connection to this promotion. All decisions are final and binding in all respects and not subject to legal recourse.