Our booking process is simple and efficient:
On the day of your ride, you will receive two email and SMS updates - one informing you that your car is on its way, and a second letting you know as soon as your driver has arrived at the pickup location.
Your ride includes 15 minutes’ waiting time for standard pickups and 1 hour for airport pickups. Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.
After your ride has taken place, we would appreciate it if you could rate your car and driver. To do this, log into your Blacklane account and go to RIDES. Next, click on ‘Unrated rides’, and then on ‘Rate ride’. If you don’t have an account, you can rate your ride by leaving a review on Facebook.
… and enjoy your ride with Blacklane