Be reliable
Provide a service that customers can rely on. Be someone your colleagues can count on. Work only with reliable chauffeurs that we trust. Earn trust and keep it.
Blacklane has reinvented ride services by connecting travelers with a global crew of professional chauffeurs, and we’re not stopping there. Our vision of the future of travel is seamless, sustainable, and ethical. Join us on our journey to make top-quality service convenient and accessible worldwide.
Founded in 2011 by Jens Wohltorf and Frank Steuer, Blacklane created a smarter way to book and manage rides — something affordable, reliable, and efficient. Over the past 10 years, Blacklane has grown from a two-man operation in Berlin to an international, award-winning crew of over 300 people with hubs in Los Angeles, Dubai, and Brisbane.
Provide a service that customers can rely on. Be someone your colleagues can count on. Work only with reliable chauffeurs that we trust. Earn trust and keep it.
Look for ways to improve. Encourage curiosity. Learn quickly from mistakes and grow from the experience. Aim to be better every day. Seek to create an amazing service, be the industry leader, and exceed guests’ expectations.
Care about our guests. Care about our crew of chauffeurs and each other. Care about making our product and service exceptional. Care about our community and how we give back.
Look beyond what is required. Be proactive to go beyond guests’ expectations. If you see that something could be better, take the initiative to improve it.
Act in a fair and honest manner. Strive to always do the right thing for our guests, chauffeurs, and each other. Treat everyone with the same high level of respect — just as you would like to be treated.
CEO and co-founder Jens Wohltorf
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