Blacklane will make business travel even easier after its purchase of global airport concierge booking service Solve. The company offers everything from curbside and air-side passenger meet and greet, fast-track security, and expedited customs and immigration through to connecting flight assistance and lounge access.
Co-founder and CEO Jens Wohltorf also told tnooz that Solve’s aggregation approach to the airport concierge services industry mirrored Blacklane’s entry into professional driver segment.
“Solve identified a fragmented market and developed a platform to bring together suppliers, similar to what we are doing. We can give airport concierge services an established brand and global scalability.”
Travel buyers must consider price, cost certainty, convenience, reliability, customer service, duty of care and other factors to determine what is best for their oranizations, according to [Blacklane CEO and Co-founder Jens] Wohltorf.
Airlines want to acquire and retain direct customers. Ground transportation helps but, in our view, only one scenario transforms customer retention and brand positioning.
After all, we are door-to-door travelers, not terminal-to-terminal flyers. Ground transportation is inherent in the travel chain, yet it also remains a gap facing airline customers with each trip booked. It is not a matter of if airlines will close this gap, but when they will provide a seamless end-to-end travel experience.