Press

China's Hainan Airlines Chooses ​Blacklane for Complimentary Limo Services

18. May 2018

Hainan Airlines Dreamliner Image credit: Hainan Airlines

China’s Highest Quality Airline to Use Blacklane Exclusively at All Seven U.S. Destinations

ITB CHINA booth 900 – SHANGHAI – 18 May 2018 – Hainan Airlines is now using Blacklane exclusively for complimentary U.S. airport transfers. For flights between China and the U.S., Hainan’s select business class passengers can receive a Blacklane chauffeured ride to and from:

• Boston Logan International Airport (BOS).

• Chicago O'Hare International Airport (ORD).

• Las Vegas McCarran International Airport (LAS).

• Los Angeles International Airport (LAX).

• New York John F. Kennedy International Airport (JFK).

• Mineta San Jose International Airport (SJC).

• Seattle–Tacoma International Airport (SEA).

Hainan, China’s largest private airline, is the country’s only airline to receive a five-star rating by Skytrax for seven continuous years. This year, it celebrates its tenth anniversary of direct China-U.S. flights. Its twelve direct routes between the two countries – including the first from western Chinese cities Chengdu and Chongqing to New York – are the most of any Chinese airline. It was also the first Chinese airline to operate a Beijing-Chicago route and a direct flight between the Chinese mainland and Las Vegas.

“Hainan stands for quality, and that includes to and from airports. There’s no more relaxing way to begin and end a journey than a chauffeured ride in a premium vehicle,” said Joel Chusid, Executive Director, U.S. Region at Hainan Airlines. “Blacklane improves our passengers’ trips and our operations by supplying a consistent, high-quality experience in all our U.S. destinations.”

“Creating the perfect customer experience is Hainan Airlines' continuous quest. The launch of Blacklane’s partnership is part of our longer-term vision of transforming customer experiences, innovating cost structures and delivering truly integrated, high-quality door-to-door journeys at all our U.S. destinations,” said Chusid.

Hainan’s select business class travelers receive a tailored Blacklane experience that includes:

• Real-time flight tracking and adjustment of pickup times based on actual arrival times.

• Pickup signs branded with the Hainan Airlines and Blacklane logos.

• Commercially licensed and insured chauffeurs dressed in suits.

• Driver meet-and-greet service, including luggage assistance. U.S. airport pickups occur after baggage claim and customs.

• Driver contact information sent over SMS and email one hour before pick-up.

• 24/7 Mandarin- and English-speaking customer care agents available on local China and U.S. numbers.

Blacklane serves 72 cities in the U.S. Worldwide, Blacklane reaches more than 250 cities, 50 countries and 500 airports. Its network of local driver partners provides a familiar and premium experience in business-class and first-class vehicles. For those booking directly, Blacklane’s multi-lingual website and apps let travelers book rides in less than a minute, with all-inclusive rates. Travelers can reserve, change or cancel rides with as little as one hour’s notice. Blacklane’s customer service team is always available over phone, email and social media.

“For full-service, customer-centric airlines, complimentary airport transfers have always been a natural extension of the premium airline experience,” said Jens Wohltorf, CEO and co-founder of Blacklane. “By selecting Blacklane as its exclusive partner, Hainan Airlines is spearheading the evolution towards combining a consistently high-quality door-to-door experience with seamless booking and management technologies, thereby providing business-class passengers much-needed peace of mind.”

About Hainan Airlines (hainanairlines.com) Founded in January 1993, Hainan Airlines Holding Co., Ltd has become one of the ten safest airlines worldwide, and one of the seven airlines in the world to be rated Five Star Award by Skytrax. We are devoted to providing passengers with comprehensive flight services. Hainan Airlines' fleet is mainly composed of Boeing 737 and 787 series aircraft and the Airbus 330. - Facebook: @HainanAirlinesGlobal - Twitter: @HainanAirlines - Instagram: @hainanairlines

Hainan Airlines Press Contact Yu Chen Weismantle, U.S. Marketing & Communications Department Office: +1 312-374-3712 Mobile: +1 330-780-3362 humarketing_na@hnair.com

About Blacklane (blacklane.com) Blacklane is the global professional driver service, covering the first and last miles of your journey. We provide peace of mind for passengers and drivers in more than 50 countries, 250 cities and 500 airports around the world. We guarantee high-quality rides at fair, fixed and all-inclusive rates. All drivers are commercially licensed and insured. Our state-of-the-art systems and a multi-lingual 24/7 Customer Service team coordinate tens of thousands of quality cars in real time. You can schedule rides on our website or mobile apps or via distribution and channel partners.

Blacklane Press Contact Adam Parken, Director of Communications & Public Relations Office: +49 30 2016 3016 Mobile: +49 159 0414 6420 and +1 919 277 8551 adam.parken@blacklane.com