The Travel Counsellors story: supporting clients with our by-the-hour service
Meet Louis Morris, travel expert at Travel Counsellors
Louis is a franchise owner at Travel Counsellors, a global travel company with over 2,000 independent travel advisors. Based in Manchester, UK, Louis specializes in creating tailored travel experiences for both leisure and corporate clients.
His corporate clients often have demanding schedules, requiring precise coordination and reliable transportation. This is where Blacklane comes in.
Why Blacklane? Simplicity, reliability, and global reach
Louis turned to Blacklane for its reputation of reliability and professionalism. The Blacklane app quickly became an essential tool for his business, allowing him to manage bookings, track drivers in real time, and make last-minute changes with ease.
Blacklane’s global availability was another key factor. Louis’ clients travel to destinations like the UK, Germany, the Netherlands, Dubai, and the US, and Blacklane’s consistent service in each location gave him peace of mind.
Before partnering with Blacklane, Louis faced constant challenges with ground transportation. Traditional transfer services were unpredictable, with issues like late arrivals, unprofessional drivers, and poorly maintained vehicles.
For corporate clients, these issues were especially problematic. A missed pickup or a subpar experience could damage trust and reflect poorly on Louis’s business.
“With normal transfers, you don’t have control over tracking or the quality of service. The experience isn’t as professional. It was stressful for me and my clients.”
- Louis Morris, Travel Counsellor
Louis' benefits since partnering with Blacklane
Partnering with Blacklane has transformed Louis's travel experience, offering seamless, high-quality chauffeur services.
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Reliability - Blacklane chauffeurs consistently arrive on time, ensuring a stress-free experience for clients.
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Professionalism - Clean, high-quality vehicles and courteous chauffeurs enhance the overall travel experience.
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Flexibility - The ability to cancel bookings up to one hour before pickup and manage chances via the app.
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Sustainability - Our Electric Class of vehicles and carbon offsetting program align with clients' growing demand.
“In 2024, I don’t think there was one transfer or chauffeur that failed or had a bad review. That’s a massive improvement, and it’s made a huge difference for my business.”
- Louis Morris, Travel Counsellor
By-the-hour service: a game-changer for corporate clients
One of Blacklane’s standout features for Louis is the by-the-hour service, which offers flexibility and cost-effectiveness for clients with multiple stops or tight schedules.
Louis recently booked the by-the-hour service for a client in February, further highlighting its practicality for corporate travel:
“It’s ideal for clients who have a packed schedule. They don’t have to worry about hailing cabs or navigating public transport. The chauffeur is there, ready when they are, and it just makes everything smoother.”
“I use the by-the-hour service quite a lot... It worked perfectly and was more cost-effective than booking separate transfers.”
- Louis Morris, Travel Counsellor
In summary
For Louis Morris and his clients, Blacklane has transformed ground transportation into a seamless, stress-free experience. With its global availability, user-friendly app, and commitment to sustainability, Blacklane continues to be an indispensable partner in delivering exceptional travel experiences.
Louis’ Verdict:“Blacklane offers a simple and reliable service. It’s an overall very good experience.”
Get in touch with our team to experience seamless global travel.
“Once you’ve experienced the Blacklane service, there’s no reason to look elsewhere. You’re looked after from start to finish.”
- Louis Morris, Travel Counsellor
