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A guide to London Heathrow Airport (LHR) lounges

Updated: May 27, 2025

British Airways airplanes leaving Terminal 5, Heathrow Airport on a sunny day with the terminal building in the background.

London Heathrow Airport (LHR) is one of the most famous airports in the world, serving almost 90 million passengers every year.

With 80 airlines sending passengers to more than 200 destinations around the globe, Heathrow provides plenty of resources to ensure its customers are taken care of. But there’s only so much that can be done when there are so many logistical considerations. So to help you navigate the airport and meet your travel needs, we’ve put together this complete Heathrow Airport guide. 

London Heathrow Airport at a glance:

  • Location: Situated within the London Borough of Hillingdon, approximately 23 kilometers west of Central London.

  • Terminals: Four operational passenger hubs labeled Terminal 2, Terminal 3, Terminal 4, and Terminal 5.

  • Transport: Heathrow Express high-speed rail, the Elizabeth Line, London Underground Piccadilly Line, inter-terminal shuttles, and private chauffeur options.

  • Parking: Multi-story terminal car parks, premium business parking lots, and open-air long-stay holiday fields.

  • Lounges: British Airways Galleries and Concorde Rooms, Virgin Atlantic Clubhouse, Plaza Premium Lounges, and various elite airline alliance spaces.

  • Shops: World Duty Free, classic British heritage boutiques, luxury fashion houses, and fine food emporiums.

  • Amenities: Complimentary high-speed wireless networks, dedicated VIP meet-and-assist teams, fast-track security options, and multi-faith prayer spaces.

London Heathrow Airport terminals

If you expect to be spending some time at Heathrow on a layover, you need to know which terminal you’ll be at before you can access services. Heathrow has four terminals, with specific airlines operating out of each. Terminals 2 and 3 are a quick 10-minute walk from each other, but you’ll need to take a shuttle bus or train to reach Terminals 4 or 5.

Check below to see which terminal you will be in based on your airline. Of course, all information is subject to change, so please check your own flight information before heading to your gate.

Rather than a single central concourse, Heathrow operates separate terminal hubs, which help alleviate foot traffic and congestion, allowing for smoother travel.

But this means it’s vital to confirm your departing terminal before you set off.

  • Terminal 2 (The Queen’s Terminal): A modern facility that serves as the primary home for Star Alliance carriers, handling major European routes alongside long-haul international flights.

  • Terminal 3: Located in the central terminal area, right next to Terminal 2, this zone manages Oneworld alliance members, including Virgin Atlantic, serving as the main link to North America and Asia.

  • Terminal 4: Located on the southern edge of the airport, Terminal 4 accommodates SkyTeam alliance members alongside independent global carriers.

  • Terminal 5: This is a massive, standalone multi-level complex on the western edge of the airport property used exclusively by British Airways and Iberia for their primary global flight networks.

Heathrow Airport lounges

When you’re in between flights or waiting for a delayed flight, nothing can make your trip continue more smoothly than having a luxurious airport lounge to go to. We have the basics below. For detailed information, check out our comprehensive piece on Heathrow airport lounges.

Terminal 2 Lounges

Heathrow’s Terminal 2 lounges are open to you if you’re flying first-class or business-class on Lufthansa, United, Aer Lingus, Singapore Airlines, or Air Canada. Star Alliance members can also take advantage of several of these lounges, all of which offer food and drink. Some also feature shower facilities and business services.

In addition, all other passengers can head to the Plaza Premium Lounges on levels 4 and 5 of the terminal. Both of these lounges, which are available for an hourly fee, offer shower and massage facilities. The level 5 lounge also has dedicated spaces for business meetings and for sleeping.

Terminal 3 lounges

If you’re flying first or business class on a oneworld airline, you can recharge at several airline lounges. Check out the American Airlines Admiral Club, or the lounges offered by Emirates, Cathay Pacific, and Qantas. Virgin Atlantic offers two lounges in this terminal, one just off the arrivals hall and one in the Upper Class wing. At these lounges, you can expect Wi-Fi, food and drink, and in some cases, shower and spa services.

Terminal 3 also offers several lounges open to any ticketed passenger willing to pay the fee. The Regus Express Business Lounge is where to head if you need to hold a meeting before you board. At the Aspire Lounge, you can unwind in an individual pod while your electronics charge. Those traveling with children will be grateful for the child-friendly design of the Family Lounge. Or you can relax watching a movie or catching up on sports at the No. 1 Lounge.

Terminal 4 Lounges

First-class and business-class passengers on Gulf Air, Malaysia Airlines, and Qatar Airways can all enjoy dedicated Heathrow airport lounges, and oneworld members also typically have access to these lounges. Expect well-stocked buffets and bars and plenty of space to relax.

At the Skyteam Lounge, eligible passengers on Aeroflot, AeroMexico, Air France, Alitalia, China Eastern, China Southern, Kenya Airways, KLM, Korean Air, Saudia, Tarom, and Vietnam Airlines can enjoy meals, drinks, free Wi-Fi, and a business center.

Terminal 5 Lounges

Because Terminal 5 is devoted primarily to British Airways, it’s no surprise that British Airways premium, first-class, and business-class passengers can enjoy several lounges here.

The Concorde Room offers a table-service restaurant as well as relaxation rooms. At the two Galleries lounges, you can also enjoy spa treatments. The Galleries Arrival Lounge also lets tired travelers freshen up with a shower and massage.

Shops at Heathrow Airport

Passengers passing Harrods department store at Heathrow Airport Terminal 4 departure lounge which sells a wide range of luxury brands.

The airside shopping corridors at Heathrow resemble an upscale London department store, pulling together historic British heritage brands alongside global luxury houses. Here’s a selection of top picks:

  • World Duty Free has massive walk-through spaces positioned immediately past security in every terminal, presenting fantastic savings on premium international fragrances, cosmetics, and limited-edition single malt whiskies. Check out our guide to duty-free shopping to see if it makes sense for your needs.

  • Harrods brings a curated slice of the iconic Knightsbridge luxury experience directly to the departure lounges of Terminals 2, 3, and 5, stocking high-end souvenirs, designer fashion, and gourmet hampers.

  • Fortnum & Mason has a beautiful Terminal 5 store and elegant bar space where you can select premium English teas, preserves, and luxury travel confectionery.

  • Hamleys provides a playful, family-friendly retail experience across the terminal concourses, perfect for picking up classic British teddy bears and travel games before boarding.

Heathrow amenities and business services

London Heathrow Airport (LHR)  offers many services to help your business journey along. Take advantage of the following when you need them:

  • Free Wireless Internet: High-speed Wi-Fi is completely free throughout all public and passenger areas. Simply select the network named _Heathrow Wi-Fi on your device, follow the basic splash page prompts, and enjoy an unlimited connection.

  • Meeting rooms: You can book meeting rooms by the hour at the Regus Express business lounge in Terminal 5 to get that last contract signed.

  • Baggage delivery: Use Transferbags to have your baggage transferred to or from London, and save yourself the hassle of lugging it through the airport.

  • Foreign exchange: In addition to foreign exchange services available in each terminal, Terminex lets you order Euros, USD, and pre-paid currency cards.

  • Fast track: Frequent-flyer members and those flying premium classes may be eligible for the Fast Track service, which lets you pre-book an appointment to speed through security.

  • Porters: Available in all departure and baggage halls to help you with your luggage. You can pre-book them for a small fee.

Among other services available to ease your time at Heathrow airport are ATMs, bag-wrapping services, charging stations for phones and laptops, and postal services.

Heathrow

Heathrow offers a wide selection of restaurants, pubs, and quick eateries in all five of its terminals, appealing to the varied appetites of its international travelers. Take a look at some of the most popular restaurants in the terminal you’re flying from.

Terminal 2 restaurants

If you’re flying from Terminal 2, you have quite a few dining choices, including:

  • La Salle Restaurant and Bar: Stop for a drink or a full French meal in this spot that feels like a transplanted brasserie from Paris.

  • The Gorgeous Kitchen: If half your party wants something light and the other half wants traditional British fare, this is the place to go — with a juice bar menu and a 15-minute menu to boot.

  • Wondertree: A special gluten-free menu is available, along with a wide array of vegetarian choices at this all-day restaurant.

  • YO!: This Japanese restaurant serves sushi and sashimi on a conveyor belt.

Terminal 3

Dining in Terminal 3 ranges from the quick to the sublime. Among the many offerings are the following:

  • Caviar House and Prunier Oyster Bar: The finest of seafood delicacies, with a 15-minute menu for those with a plane to catch. (You’ll find a partner seafood bar from Caviar House in Terminal 2.)

  • Oriel Grande Brasserie: Art deco-style cafe with traditional French dishes including eggs Benedict and lobster Thermidor.

  • The Curator Bar & Dining: Artisanal cocktails and craft beers are the primary draw at this bar that also serves a seasonal menu.

  • Giraffe Stop: Fast hot dogs, salads, and juices speed you on your way at this quick-serve spot (with a duplicate Giraffe Stop in Terminal 5).

Terminal 4

A busy Pret A Manger in a Heathrow airport terminal showing travellers dining and passing.

Plenty of diversity awaits you when you dine at one of the following Terminal 4 eateries:

  • Comptoir Libanais: Lebanese delicacies, including mezze bites and flatbreads — and you can pre-order ahead.

  • The Commission: This full-service restaurant from Drake & Morgan serves up seasonal ingredients from breakfast to cocktails.

  • Pret a Manger: The name means “ready to eat” and yes, you can grab fresh sandwiches and salads to take on the plane here. (You’ll also find a Pret awaiting you in Terminals 3 and 5.)

Terminal 5

You won’t mind a flight delay in Terminal 5 when you check into one of these tempting restaurants or bars:

  • Fortnum & Mason Bar: A dedicated Champagne menu lets you celebrate before you fly, or you can choose from other drinks and delicacies.

  • Huxleys Restaurant and Bar: This classic spot serves the best of traditional British fare, from sausages to fish and chips to sticky toffee pudding, and there are dedicated tables for solo travelers.

  • Carluccio’s: Italian coffee and pastries in the morning, pasta and other Italian specialties at dinner, and panini during the day.

  • Itsu: Healthy Asian food that looks beautiful and gives you plenty of energy.

  • Pilots Bar & Kitchen: This speedy spot from restaurateur rhubarb serves up kid-friendly choices like burgers and pancakes.

  • The George: British pub grub, coffee specialties, and plenty of beer on tap draws travelers to this airport pub.

  • Wagamama: Asian noodles and rice dishes make for a quick bite in the airport, or ask for an in-flight picnic.

Shopping at Heathrow

Shopping at Heathrow is an adventure all on its own. You can choose from high-end clothing and jewelry purveyors, pick up entertainment for the flight, or sample some one-of-a-kind shops. Check out your browsing options, and make some notes for those last-minute gifts for your hosts or your family back home.

Heathrow airport terminal 2 departure lounge, showing a huge Dior counter and Louis Vuitton shop.

Terminal 2

In Terminal 2, you can treat yourself to a new outfit at Paul Smith, Kurt Geiger, or Burberry, or pick up those forgotten toiletries at Boots. Excess Baggage Company sells travel accessories, and they’ll also be happy to ship your baggage or wrap your purchases for transit.

The children in your life will be thrilled with toys that you pick up at Hamleys, or treat someone special with a gift from the Harrods Fine Watch Room or the Rolex shop. Fine stationery from Smythson of Bond Street makes for an excellent gift, and you’ll find reading material for your flight at WH Smith.

Terminal 3

The 45 shops at Terminal 3 include some high-end choices for jewelry and watches, such as Bulgari or Swarovski, or pick up the latest in designer clothing at Fendi. Jack Wills and Mulberry are the places to go for youthful wardrobe classics.

If you need to pick up an always-appropriate gift, stop at the Mont Blanc pen shop or pick up a rare bottle of single malt at World of Whiskies. Those last preflight accessories that you forgot at home are all available at Rolling Luggage.

Terminal 4

40 shops await you at Terminal 4, where designer clothing and accessory choices include Bally, Ted Baker, Longchamp, and Louis Vuitton — or you can order a bespoke shirt at Pink. In addition, the Harrods boutique features designer shops such as Yves Saint-Laurent. Treat yourself to something whimsical for the home at Cath Kidston, or grab a pair of sunglasses at the Sunglass Hut before you board your flight to the tropics. The World Duty Free shop offers surprising prices on liquor and fragrances.

Terminal 5

Terminal 5 is Heathrow’s shopping mecca, with 60 shops available. Fashionistas will naturally be drawn to top designers like Dior, Stella McCartney, Armani Collezioni, Hermes, Prada, and Salvatore Ferragamo. Give your eyes a feast when you browse the T5 Gallery — one of the few fine art galleries to be located in an airport anywhere in the world. The Bookshop presents you with many intriguing choices for in-flight reading, and Travelex makes it easy to take care of your foreign exchange needs. Purchase a special gift at Tiffany and Co. or Watches of Switzerland.

Hotels near London Heathrow Airport

Whether you're catching an early flight, arriving late at night, or stopping over between connections, Heathrow offers a wide range of hotels just minutes from the terminals.

  • Sofitel London Heathrow: Directly connected to Terminal 5 via a covered walkway, this five-star hotel features spacious rooms, a luxury spa, multiple restaurants, and extensive business facilities.

  • Hilton London Heathrow Airport: Linked to Terminal 4 by an enclosed pedestrian walkway, the Hilton offers comfortable executive rooms, an indoor pool, fitness facilities, and dedicated workspaces for business travelers.

  • Aerotel London Heathrow: Located landside within Terminal 3 Arrivals, Aerotel is ideal for short layovers, offering flexible hourly bookings alongside comfortable private rooms and shower facilities.

  • Renaissance London Heathrow Hotel: Situated just outside the airport on Bath Road, the Renaissance is well known for its runway views, soundproofed rooms, modern meeting spaces, and convenient access to all Heathrow terminals.

Insider tips for London Heathrow Airport

Carriage on the driverless POD shuttle service between Terminal 5 and a car park at London Heathrow Airport

A few insider tips can make navigating Heathrow Airport’s chaotic terminals much easier.

Tip 1: Take advantage of the free inter-terminal trains

Traveling between Heathrow's terminals is quick and free. Passengers can use the Heathrow Express or Elizabeth Line to travel between Terminals 2 and 3 and Terminal 5 at no extra cost. Simply collect a free inter-terminal transfer ticket from the station ticket machines before boarding.

Tip 2: Don't underestimate Terminal 5 walking times

Terminal 5 includes two satellite buildings, T5B and T5C, which are connected to the main terminal by an automated underground transit train. If your boarding gate is located in one of these satellite terminals, allow at least an extra 15 minutes to reach it, particularly during busy travel periods.

Tip 3: Check the security guidance before unpacking your bag

Many of Heathrow's security checkpoints now use advanced CT scanners, allowing passengers to leave liquids and large electronic devices inside their carry-on luggage. However, procedures may vary depending on the terminal and security lane, so it's always best to follow the instructions provided by airport staff.

Conclusion: Getting there and getting back

A male traveller with grey hair takes his bag from a Blacklane chauffeur outside an airport terminal building.

Heathrow Airport is well connected, but navigating one of the world's busiest airports can still be a time-consuming headache. Planning your onward journey ahead of time means you skip the uncertainty and make your arrival in London far more relaxed.

A Blacklane chauffeur will track your flight to know exactly when to be in the arrivals hall to greet you, with up to a full hour of free wait time. They’ll assist with your luggage and take you directly to your destination in comfort.

Whether you’re taking off from London Heathrow (LHR) airport or landing there, Blacklane offers a reliable, stress-free journey.

About the author

John Schärges
John Schärges

John Schärges is an internationally published journalist and award-winning copywriter with 15 years of experience, which includes covering global tourism events and serving as an editor for travel guides. He brings his passion for different cultures and over a decade of living abroad to his writing for Blacklane.

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vi. Arbitration Decision:

The arbitrator shall issue a decision or award in writing, stating the essential findings of fact and conclusions of law. The arbitrator’s award shall be final and binding.

vii. Confidentiality of Proceedings:

Except as required by law, all proceedings and all documents prepared in connection with any arbitration shall be confidential and the arbitration subject matter shall not be disclosed to any person other than the parties to the proceedings, their counsel, witnesses and experts, the arbitrator, and, if involved, the court and court staff. The parties shall stipulate to all arbitration and court orders necessary to effectuate these confidentiality provisions.

viii. Arbitrator’s Awards:

The arbitrator shall only have authority to award equitable relief, damages, costs, and fees as a court of competent jurisdiction would have for the particular claims asserted, and any action of the arbitrator in contravention of this limitation may be the subject of court appeal by the initiating party. All other aspects of the arbitrator’s ruling shall be final. A court of competent jurisdiction shall have the authority to enter a judgment upon the award made pursuant to the arbitration or applicable arbitration appeal.

ix. Representation / Arbitrator Fees and Costs / Attorneys’ Fees / Costs:

The parties to any arbitration shall bear equally the cost of the arbitrator and the administrative fees associated with the arbitration proceeding. A final allocation of arbitration fees and costs shall be made by the arbitrator selected to oversee the arbitration, applying any required substantive legal principle. Each party may be represented in the arbitration by an attorney or other representative selected by the party. Each party shall be responsible for his, her, or its own attorneys’ and expert witness fees, unless otherwise required by applicable contract or statute.

x. Binding Effect; Third-Party Beneficiaries: Your agreement to arbitrate applies to and binds all parties, including spouses, heirs, third-party beneficiaries, and permitted assigns, if their claims relate to your use of the Blacklane Platform. It also applies to any person on behalf of whom you make a booking. Any claims brought by third-party beneficiaries against a party will also be subject to this agreement to arbitrate.

5. Payment

When you make a ride request using the Blacklane Platform, Blacklane will quote you a fare at the time of your request. The quote is subject to change until the ride request is confirmed. You further acknowledge that using Blacklane’s Services might lead to costs for the services you obtain from a Local Service Provider (“Charges”). Charges can include fees, tolls, surcharges such as a booking fee, various tolls, airport surcharges, and fees for split payment processing. Applicable taxes will be included where mandated by law. Payments you make are final and non-refundable unless Blacklane decides otherwise. You bear any transaction fees in the event of a payment by transfer. Charges must be paid immediately, and Blacklane will use your preferred payment method in your booking to facilitate payment, subsequently emailing you a receipt. Should your primary payment method be expired, invalid, or otherwise unchargeable, you agree that Blacklane might use a secondary payment method registered in your booking if it’s available.

Blacklane retains the right to set, alter, or remove Charges for the Service provided at its discretion. You also recognize that Charges in some areas might rise significantly during peak demand times. Blacklane will make reasonable efforts to notify you about applicable Charges, but you are responsible for Charges incurred for any booking regardless of your knowledge. Occasionally, Blacklane may provide Guests with vouchers, promotions or discounts, resulting in varied amounts for similar services, and you agree these promotions do not affect your Charges unless extended to you. You’re free to cancel requests for Services which may incur a cancellation fee.

The payment structure is intended to fully compensate the Local Service Provider for the services provided. Statements by Blacklane suggesting that tipping is “voluntary”, “not required”, or “included”, simply mean Blacklane will not add extra amounts to what you’ve already paid. You are free to provide additional gratuity to the Local Service Provider but are under no obligation. Gratuities remain a personal choice.

You are responsible for the costs of repairing damages or cleaning the vehicles and property of Local Service Provider if these exceed normal “wear and tear” from your use of the services. If a Local Service Provider reports damage or cleaning necessity which Blacklane reasonably verifies, Blacklane may process payment for these costs using your payment method on file, on behalf of the Local Service Provider. These payments will be forwarded to the Local Service Provider and are non-refundable.

6. Intellectual Property

All intellectual property rights in and to the Blacklane Platform shall be owned by Blacklane absolutely and in their entirety. These rights include database rights, inventions and patentable subject-matter, patents, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the Blacklane Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you or on your behalf to us are non-confidential and shall become the sole property of Blacklane. Blacklane shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Except for the explicit license grants hereunder, nothing in these Guest Terms shall be construed to transfer ownership of or grant a license under any intellectual property rights.

7. Disclaimers

Blacklane does not provide transportation services, and Blacklane is not a transportation platform or a transportation network company. Blacklane is not a broker or a common carrier or public carrier. The following disclaimers are made on behalf of Blacklane, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders:

THE BLACKLANE PLATFORM AND THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED, OR STATUTORY. YOU AGREE THAT YOUR USE OF THE SERVICES AND THE BLACKLANE PLATFORM WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED, IN CONNECTION WITH YOUR USE OF THE BLACKLANE PLATFORM AND THE SERVICES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.

WE DO NOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE BLACKLANE PLATFORM, INCLUDING THE ABILITY TO PROVIDE OR RECEIVE SERVICES AT ANY GIVEN LOCATION OR TIME. BLACKLANE RESERVES THE RIGHT, FOR EXAMPLE, TO LIMIT OR ELIMINATE ACCESS TO THE BLACKLANE PLATFORM IN SPECIFIC GEOGRAPHIC AREAS AND/OR AT SPECIFIC TIMES BASED ON COMMERCIAL VIABILITY, PUBLIC HEALTH CONCERNS, OR CHANGES IN LAW.

WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY FOR ANY:

  • ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS;
  • PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES OR THE BLACKLANE PLATFORM;
  • REPRESENTATIONS OR GUARANTEES (PAST, PRESENT, OR FUTURE) CONCERNING THE CONDITION, STATE OF REPAIR, SUITABILITY, OR SECURITY OF ANY LOCATION ACCESSED OR VEHICLE USED IN CONNECTION WITH THE SERVICES;
  • DIRECT OR INDIRECT DAMAGE, LOSS, OR INJURY RESULTING FROM YOUR, YOUR PASSENGERS’ AND ANY THIRD PARTIES’ ACTIONS OR OMISSIONS, INCLUDING BUT NOT LIMITED TO ANY CRIMINAL OR ILLEGAL ACTIVITY;
  • UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN;
  • INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES;
  • BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE BLACKLANE PLATFORM BY ANY THIRD PARTY;
  • CONNECTIVITY, AVAILABILITY, ACCURACY, COMPLETENESS, AND RELIABILITY OF THE BLACKLANE PLATFORM, INCLUDING WITH RESPECT TO MAPPING, NAVIGATION, ESTIMATED TIMES OF ARRIVAL, AND ROUTING SERVICES;
  • ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

BLACKLANE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF LACK OF OR IMPROPER INSTALLATION OR USE OF CHILD RESTRAINT SYSTEMS FOR GUESTS ON RIDES REQUESTED THROUGH THE SERVICES FOR WHOM A CHILD RESTRAINT SYSTEM IS LEGALLY REQUIRED.

BLACKLANE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY LOCAL SERVICE PROVIDER, EVEN IF BLACKLANE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BLACKLANE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND BLACKLANE’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT LOCAL SERVICE PROVIDERS ARE NOT OSTENSIBLE AGENTS, APPARENT AGENTS, ACTUAL AGENTS, OR EMPLOYEES OF BLACKLANE.

ANY CLAIMS RELATED TO THE LIABILITIES AND DISCLAIMERS IN THIS SECTION MAY BE DIRECTED TO RELEVANT THIRD PARTIES SUCH AS THOSE PROVIDING THE DRIVER SERVICES.

8. Limitation of Liability

NEITHER BLACKLANE NOR ANY OF ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, SHALL BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR DEATH, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES OR BREACH OF THESE GUEST TERMS OR ANY ADDITIONAL TERMS REFERENCED HEREIN, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF BLACKLANE, EVEN IF BLACKLANE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY OTHER PROVISION OF THESE GUEST TERMS, BLACKLANE’S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE TOTAL AMOUNT OF FEES PAID BY YOU TO BLACKLANE IN THE TWELVE (12) MONTHS PRECEDING THE DATE OF THE CLAIM OR $1,000 USD.

THE LIMITATIONS IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, BLACKLANE’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON BLACKLANE’S CHOICE OF LAW PROVISION SET FORTH BELOW.

9. Indemnity

You agree to indemnify and hold Blacklane and its affiliates and their officers, directors, employees, and agents harmless from and against any and all actions, claims, demands, losses, liabilities, costs, damages, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Guest Terms or any other terms and policies these Guest Terms incorporate by reference; (iii) your violation, or any of your or passengers’ violation, of any law or the rights of any third party, including, but not limited to, any other guests or riders, the Local Service Provider’s Personnel, other motorists, or pedestrians; (iv) any harmful act committed by your or any of your passengers toward any other person, including any driver or other user of the Services, with whom you connected via the Services; (v) damage to any real or personal property resulting from you actions or omissions, or the actions or omissions of any of your passengers; (vi) any illegal or criminal activity by you, your passengers, or third parties in connection with the services; or (vii) any other activities in connection with the Guest Terms or Services. Your indemnification obligations shall apply regardless of the negligence of Blacklane or any other party. You will not, without Blacklane’s written consent, agree to any settlement on behalf of Blacklane which includes either the obligation to pay any monetary amounts, or admissions of liability, whether civil or criminal, on the part of Blacklane.

10. Force Majeure

Blacklane shall not be in breach of these Guest Terms nor liable for failure or delay in performing obligations under these Guest Terms if such failure or delay results from events, circumstances or causes beyond its reasonable control including (without limitation) natural disasters or acts of God; labor disputes or stoppages; war; government action; epidemic or pandemic; chemical or biological contamination; strikes; riots; acts of domestic or international terrorism; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond Blacklane’s reasonable control. All service dates under these Guest Terms affected by force majeure shall be tolled for the duration of such force majeure. The parties hereto hereby agree, when feasible, not to cancel but reschedule the pertinent obligations as soon as practicable after the force majeure condition ceases to exist.

11. Term and Termination

The Guest Terms, and any terms incorporated by reference, are effective upon you selecting “I agree” to these Guest Terms. The Guest Terms will remain in full force and effect while you use the Services. Blacklane may terminate these Guest Terms or deactivate your Account immediately if: (1) you no longer meet eligibility requirements; (2) Blacklane determines that account deactivation is necessary to protect the safety of the Blacklane community or third parties; or (3) any other reason Blacklane reasonably deems appropriate. If your account is deactivated, you will be notified and given an opportunity to resolve the issue before permanent termination. For other breaches of these Guest Terms, you will also receive notice and have a chance to address the breach. Certain provisions will continue to apply even after termination.

12. Choice of Law

These Guest Terms shall be governed by and construed in accordance with the laws of the state in which your dispute arises, without regard to the choice or conflict of law principles of any jurisdiction, except as may be otherwise provided in the agreement to arbitrate in Section 4 above. This choice of law provision applies only to the interpretation of these Guest Terms, and these provisions shall not be interpreted as generally extending any state’s law to you if your dispute did not arise in that state. Any dispute, claim, or controversy arising out of or relating to incidents or accidents excepted from the Arbitration Agreement above, or determined by a court of competent jurisdiction not to be subject to arbitration, whether before or after the date you agreed to these Guest Terms, shall be governed by and construed in accordance with the laws of the state in which the incident or accident occurred.

13. Choice of Forum

To the extent for any reason claims do not proceed in arbitration as provided by the agreement to arbitrate in Section 4, any dispute, claim, or controversy arising out of or relating to these Guest Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, shall be brought exclusively in the state or federal courts of the state which the dispute, claim or controversy arose, notwithstanding that other courts may have jurisdiction over the parties and subject matter.

14. Final Provisions

These Guest Terms, and any additional terms and policies incorporated by reference, constitute the entire agreement between Blacklane and the Guest for the Services. There are no collateral agreements. Should any part of these Guest Terms be found to be unenforceable, such portion shall be severed from these Guest Terms, and the remaining portions shall continue to be enforceable.